North West Utility District

David Collett, General Manager

9905 Dayton Pike, Soddy Daisy, TN 37379

P: (423) 332-2427

F: (423) 332-6681

After Hours / Emergency: (423) 332-1339


Remit Payments to:  P.O. Box 575 Soddy Daisy, TN 37384

Customer Rights

Any customer or potential customer of NWUD shall have the right to voice a complaint and shall receive courteous consideration. If a customer is dissatisfied with a decision of District employees, staff and/or management, the customer may appeal to NWUD’s Board of Commissioners at the regular scheduled bi-monthly board meeting. The Commissioners of North West Utility District serve four year terms. Vacancies on the Board of Commissioners are filled by appointment by the Hamilton County Mayor from a list of three nominees certified by the Board of Commissioners to the Hamilton County Mayor to fill a vacancy. Decisions by the Board of Commissioners on customer complaints brought before the Board of Commissioners under the District's customer complaint policy may be reviewed by the Utility Management Review Board of the Tennessee Department of Environment and Conservation pursuant to Section 7-82-702(7) of Tennessee Code Annotated.