North West Utility District

  • Service Support

    P: (423) 332-2427
    F: (423) 332-6681
    After-Hours:  (423) 332-1339

  • Office Hours

    Monday - Friday
    8:00 a.m. - 4:00 p.m.

  • Location

    9905 Dayton Pike, Soddy Daisy, TN 37379

Message Us

Messages received after 4:00 p.m. will be answered the following business day. If you have a question regarding your bill or want to report an issue, please fill out the form below or give us a call and we will be happy to assist.

Holiday Closures

New Year’s Day
Martin Luther King Day
President’s Day
Good Friday
Memorial Day
Independence Day

Labor Day
Thanksgiving (Thurs. & Fri.)
Veteran’s Day
Christmas Eve
Christmas Day

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Board Meetings

The North West Utility District Board of Commissioners terms are staggered with all members serving a 4 year term. Meetings are held on the 3rd Tuesday of every month at 5:30 pm unless otherwise posted.

Please feel free to participate in these meetings. Vacancies on the Board of Commissioners are appointed by the Hamilton County Mayor. Decisions by the Board of Commissioners on customer complaints brought before the Board of Commissioners under the District’s customer complaint policy may be reviewed by the Tennessee Board of Utility Regulation (TBOUR) of Tennessee Comptroller of the Treasury.

Customer Rights

Any customer or potential customer of NWUD shall have the right to voice a complaint and shall receive courteous consideration. If a customer is dissatisfied with a decision of District employees, staff and/or management, the customer may appeal to NWUD’s Board of Commissioners at the regular scheduled monthly board meeting. The Commissioners of North West Utility District serve four year terms. Vacancies on the Board of Commissioners are filled by appointment by the Hamilton County Mayor from a list of three nominees certified by the Board of Commissioners to the Hamilton County Mayor to fill a vacancy. Decisions by the Board of Commissioners on customer complaints brought before the Board of Commissioners under the District's customer complaint policy may be reviewed by the Utility Management Review Board of the Tennessee Department of Environment and Conservation pursuant to Section 7-82-702(7) of Tennessee Code Annotated.